FAQ

Do you have branches outside of Riyadh?

Our flagship store is in Granada Mall, Near Gate No-9, Riyadh. All our products are also available online. a nibh nisi a suspendisse a.

Can I view the products before purchasing?

We’d be delighted to welcome you to our Granada Mall, Near Gate No-9, Riyadh showroom. You can also explore detailed images and product descriptions on our website.

How long does delivery take?

Delivery within Saudi Arabia typically takes 3–5 business days for all products except Mattress. The mattress will be delivered to the customer within 7 working days. We always strive to deliver as quickly as possible.

Can I return or exchange my order?

Absolutely. We offer a clear and flexible return policy under certain conditions. For details please follow our return policy or Just reach out and we’ll gladly assist you.

Can I order and pay with cash on delivery?

Yes, Cash on Delivery is available with a small service fee added to your invoice.

Do your products come with a warranty?

Yes, products like mattresses come with a warranty that outlines the policy, conditions, and warranty period, as specified in the warranty certificate. Mattresses with special sizes, specifications, details will not be returned or exchanged.
– Warranty begins from the purchase date with a valid receipt/ warranty certificate.
– Misuse or failure to follow care instructions is not covered.
For full details, our support team is happy to assist.

Do you provide gift cards?

Yes, we offer physical gift cards in various amounts available at our store perfect for any special moment.

What payment methods are available?

We offer secure and flexible payment options:
– Debit & credit cards (Mada, Visa, Mastercard)
– TABBY
– Bank transfer
– Cash on Delivery (with a small fee)

How can I contact customer support?

We’re always here to help.
You can reach us via:
– The “Contact Us” form on our website
– Instagram DMs
– Email or WhatsApp (details available on our site)
We’ll get back to you as soon as possible.

How do I care for my products to maintain their quality?<br />

To keep your Cannon products in the best condition:
Care instructions are included for all products under the product description with each item for your convenience.

Are the comforters washed or sanitized before delivery?

All comforters are tightly sealed post-production and meet high hygiene standards. We recommend washing before first use for extra freshness.

Can I cancel or modify my order after payment?<br />

Orders can be canceled or modified within a short window after payment, as long as they haven’t been shipped. Please contact our support team promptly.

Do comforters shrink or change after washing?<br />

As long as care instructions are followed, our comforters retain their softness and fit. Wash on moderate heat and dry gently.

Is the bamboo used natural and antibacterial?<br />

Yes, we use natural bamboo known for its breathability and antibacterial properties ideal for clean, fresh nighttime use.

Are your fabrics suitable for sensitive skin?<br />

Absolutely. Especially our bamboo-based fabrics, which are hypoallergenic and gentle on sensitive skin.

Do you offer gift wrapping services?<br />

Yes, gift wrapping is available at checkout, with elegant options for all occasions.